Kyocera Intelligence Copyright © 2012 - 2014

A KYOCERA Document Solutions America, Inc. Company All rights reserved.

Certified CompTIA, MS, HP and Cisco support staff determines if an issue is hardware or software related, isolates the instance & provides a solution.

Remote Service Desk:

• U.S based
• Staffed 24 / 7
• Unlimited phone / email support
• Business apps, print/scan
• Connectivity & Email issues

Network Operating Center:

• U.S based
• Staffed 24 / 7
• Credentialed support engineers
• Proactive monitoring
• Hot line support

Communication:

• Access from any device
• Filtering and security included
• Add storage as needed
• Scalable
• Minimizes management or admin tasks

Life Cycle Management:

PCs, laptops, routers, servers and the like require a significant amount of management. Our program can free you of this task and provide you with just the right amount of technology for your organization.

• Access to latest technology
• Reduced maintenance cost & downtime
• Increased efficiency

Help Desk Best Practices Equal Exceptional Service

Business success is often directly related to how well they serve their customers. If your IT team is serving as your single point of contact, you may not be providing the best possible service because they may not have been trained in help desk best practices. Kyocera Intelligence service desk analysts are exposed to the ITIL framework processes and terminology. Our analysts participate in a variety of metrics-based incentive programs which promotes efficiency, quality and collaboration.

Kyocera Intelligence is your our On-Site Computer Repair experts for all your laptop, desktop, PC, and mac computer repair needs.

We can fix most problems with your laptop, desktop, PC, or mac computer. Walk-In and Onsite computer repair is available for most repairs, such as virus removal, memory upgrade, hard drive, and data recovery. Our expert computer repair techs will speak to you in plain speak, not technical jargon, to clearly communicate problems, resolutions, and cost estimates.

Please contact our office for service needs

Managed IT Services Cloud Services Project Services

Remote Monitoring and Management Remote Backup and Restore Mobile Device Management Virus and Malware Protection Security & Data Protection Reactive to Proactive Help Desk & Application Support On-Site Hardware Repair and Support LAN/WAN Design and Optimization Vendor Management

Exchange Email and Collaborative Services Office 365 SPAM Protection Email Archiving and eDiscovery Solutions Email Encryption Hosted Server Solutions IaaS - PaaS Services & Soc 3  

Network Design and Upgrade IT Staff Augmentation Network Assessments Procurement Services

Equipment Software Services

Managed IT Request Form